Frequently asked questions

Web Design FAQs

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How much does a new website cost?

A new website's cost can vary depending on the needed services and the size of the website. Each project is fully customized and tailored to the client's requirements. Ranging from the number of pages needed to certain specifics (e-commerce, integrations, purpose, etc.). If you'd like to receive a free quote, please don't hesitate to reach out by contacting us.

Will you maintain my site for me?

Regular maintenance is crucial to a website's upkeep allowing it to say functional, stable, and reliable. Proper maintenance would help ensure a website's security, boost traffic, invite new visitors, and more.

We most definitely do maintenance and would love to assist you with your website. Please visit our website maintenance page; once the purchase is approved, you will receive an email containing some further questions on your needs and the ability to provide login credentials through a secure system.

Will my website be mobile-friendly?

Yes, we make sure that every website we develop is thoroughly tested to be mobile-friendly on all devices and screens.

How long does it take to build a website?

Depending on the complexity and size of the website, a website build can take anywhere from around 1 month to 5 months.

Many website build durations vary depending on many factors from (page amount, complexity, integrations, graphics, custom code, and more). Though we at ThreeDark make it our mission to deliver on time and leave our clients happy.

What if I need help on my site down the road?

You are able to approach us whenever you need assistance; our team will approach your website after careful study. If your website is down, then we will make the fix and bring it back up and running. Afterward, we would suggest regular maintenance service to ensure the same problem doesn't arise in the future. While leaving you happy with peace of mind, your website is taken care of every day.

Who hosts the website?

To build your website, you will need to purchase a hosting provider. A hosting provider is what allows your website to be placed on the internet for people to be able to view in their browsers.

We always recommend clients purchase their own hosting and have it in their name rather than an agency purchasing it and marking up the price.

When it comes to hosting, there are a variety of top providers to choose from, ranging from SiteGround, Bluehost, HostGator, and more. If you need assistance in choosing a provider, please contact us.

Can I update the website myself once it’s built?

Yes, you are more than able to update the website yourself. If you don't update your website with frequent content there are chances of losing visibility in search engines.

I want to have an email signup form on my website? How can I do this?

It is a great idea to add an email sign-up form to your website. You are able to integrate many providers using their free plans as well, from MailChimp, ActiveCampaign, HubSpot, and more.

When integrating these providers do make sure to keep an attractive appeal to the signup form and test prior to publishing.

How many pages do I get with my website?

You get as many pages as you need, we have no limit to the page amount. Although we would recommend at least having a minimum of 4 - 5 pages to help in increasing SEO capability and search engine visibility.

How do you build my website?

When building your website, we go through various tasks to the final costume and to achieve the best of success. This starts out with having an initial discovery to further understand your requirements and needs. From there, we would move to market research and competitor analysis to provide you with the top chances of higher conversions.

Once complete, we would move to a wireframe, mockup, and mood board, then the final build-out. We make sure you are with us through every step of the way using project management software where you can view and track your website progress with us ticking off every step of the way to going live.

I already have a website, how easy is it to change it?

The difficulty level of updating an already-built website depends on your requirements. If you are needing a whole refresh from scratch, a few no pages added, new font, or a new brand identity. We would have a discussion to find out what requirements you are needing and how we can help.

How long will it take to get to the 1st page of Google?

Usually, it would take a minimum of 5 months before you start seeing your site in the 1st place on Google. Although this also depends on keyword difficulty. It is unpredictable as now the competitors these days are quite high, and every business is keen on having SEO-optimized sites. Though through extensive research and proper website build-out with frequent content updates, it is very possible.

How much does hosting cost?

It all depends on the hosting provider. Prices can vary from server size to different functionalities and premium services. If you have any questions about hosting, do let us know, and we can assist you with choosing the right one for your needs.

Do you do SEO for my website when you build it?

Yes, we do offer SEO as a separate service you can choose when building your website. Similar to pricing with a website build-out, the SEO services depend on the size of your website. Clients can also quote monthly SEO services to make sure everything is optimized, and all new content has fresh SEO added in to appeal to search engines, increasing visibility.

What platform do you build your websites on?

We only create websites on WordPress, the reason being as it allows us to create a fully customized website catered to your needs. While also having the ability to integrate multiple tools that will assist you in converting more leads or gaining more traffic to your website.

Can you help me write content for my website?

Of course, we are able to provide you with content on your website and provide content that draws in your audience when on your website.

Will I lose Google ranking if I redesign or redevelop my website?

You will not lose your Google ranking after a redesign, as when we go through a redesign, we do it the right way so that your business does not suffer a loss.

Can you help me improve my site without building a new website?

Through our maintenance service, we are able to assist you with improving your website by building a new site. If you need immediate assistance on a large scale, then please contact us so that we can set up the proper amount of time and support needed to go through your site and prepare a strategy to help you.

What is your project management process?

Our project management process is very thorough; we give you the ability to view our progress with us. We use project management software where we track every single step we are on and what is left, and you are able to view it with us and see us tally off every completed step one by one until completion.

Does my site need to be updated to HTTPS instead of HTTP?

Most definitely, this is no question. It is imperative that your website is updated from HTTP to HTTPS, as this solves a data protection problem. Any website without HTTPS is flagged by search engines and encourages viewers not to visit these sites, which can cause you to lose traffic and conversions. If you need assistance with transitioning from HTTP to HTTPS, do contact us.

What happens if my site breaks?

If your website breaks, it may just be down temporarily from a conflict occurring in the backend. Once you contact us, our dedicated team will immediately assess the issue and have it resolved to have your website back up and running.

What is the difference between CMS, DNS, hosting, FTP?

DNS – Domain Name System. It connects your domain name and web host IP address to make your website live.

Hosting – Hosting is the location of all your website files. The hosting provider allocates space for your files on a server.

FTP – File Transfer Protocol is the method of accessing and transferring files between computers. FTP offers secure and encrypted transfers by preventing your files from unauthorized access

CMS – CMS is the platform where your website is built. CMS helps in managing your website content and also allows you to add users to your website with their respective access levels

Can you handle ongoing maintenance?

Yes, of course we do; it is very important to keep your website updated and security in check to make sure it does not go down or be the victim of brute force attacks. Once your site goes down, it is not impossible to fix it, but it may cost more to fix or take time, causing a loss in traffic and conversions. Through our monthly maintenance plan, we make sure that this does not happen. Though if it were to occur, we would be there right away to solve the issue and have it back up and running in no time.

What are your payment steps?

Our payment steps are quite easy and transparent; when needing to pay an invoice, we will send a secure online payment gateway through Stripe, where you are able to type in your card, bank, and wire information. Once you receive your invoice, you can choose your desired payment method and complete the transaction.

I don’t like my current website, can you help?

Most definitely, if you are not a fan of your current website, get in contact with us, and we cab assist you with a redesign.

I already have a domain name, can I use this for my website?

If you already have a domain name, then you have already completed a step; we can use that domain to connect it to your hosting provider and start building your website.

What if I am not happy with my web design, do you offer a refund?

No, because of the amount of time placed into building a website, we do not offer refunds. Throughout the website design process, we keep you informed every step of the way with us and always ask for feedback after each major step to ensure the website stays within your vision and appeal.

Will my website be available to all Apple and Android devices?

Yes, every website we make is fully responsive on all devices (phones, tablets, computers).

I don’t know exactly what my requirements are. Can you please help me?

Yes, of course! We can have a meeting to discuss what you are looking for and trying to achieve. With that, we will be able to put together a plan that will detail your requirements.

What if I want upgrades in the future or changes to a web project that has been developed by you or another agency?

No worries there; let us know if you ever want further updates in the future by us or any other agency, and we can have a discussion on your needed changes.

What size companies do you produce web designs for?

We produce web designs for all sizes of companies, from small businesses to mid businesses, enterprises, and larger.

I can get a free template using a company like Wix. Why should I pay you to design a website for me?

Yes, you are able to get a free template using Wix, although so are many other businesses. In this essence, your website will look exactly like many other business websites and not have the ability to be customized per what you are really needing. We can build custom designs tailored to your needs and goals.

Do I get to see the design before it’s built?

Most definitely, we make sure to take steps prior to the website build-out so everything is perfect. We start off with a wireframe so that you are able to get a feel for the layout and structure. From there, we move to a mockup where you would be able to see what the website will fully look like before it is built.

Do you have any examples of some of the websites you’ve designed?

Yes, you can view our current portfolio on our work page.

Yes, we can help you design a logo that suits your business and brand identity, Just send us a message, and we will start the process.

I already have someone else designing my website, can you use that design?

That’s great; if you already have someone creating a mockup for you, we are able to take that mockup and turn it into a fully developed website.

What CMS do you use for Web design?

We use WordPress, with the page builder being used called Divi.

Were you able to find some answers in our web design faqs?

If you require further help or have any other questions, don’t hesitate to contact us!

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